Shopsray charges Flat Rs 250 shipping fees all over Pakistan.

Some items may be charged extra shipping fees due to their size & volume.

Ordering Policy

Mostly our orders are dispatched within 2 working days, however delivery may take up to 6-8 working days. If a product is temporarily out of stock, you will be informed by our customer support via phone or email.

Please note that the above mentioned delivery timings are estimates and not guaranteed.

Order Cancellation

If you wish to make any changes to the order you have placed or cancel it, please let us know as soon as possible after placing the order by contacting our customer support.

Damages Claim

In case of a damaged product, you are requested to inform us about it within 24 hours to claim an exchange for your purchased product. The same product will be delivered at the mentioned address by means of our free home delivery service. Any claim after the mentioned time frame, will not be entertained.

Order Return / Exchange Policy

Once an order has been delivered to you but you wish to exchange it due to any of the mentioned reasons below, you may do so within 7 days after receiving the order. The accepted reasons of exchange are:

Incorrect article quantity.
Color and design differs from the displayed product.
Size and dimensions of the article are different than as communicated.

Information regarding online shopping

We always try to make sure that the descriptions and the listed prices provided on our website are regularly updated. However, mistakes are inevitable and may occur at a few instances. Therefore, in case we discover any error that has affected your order, we will notify you about it directly.

For this, you must be aware of the following:

• Size and shape of the products may vary in real in comparison to how they appear on screen. We have also provided dimensions in the description for each of our product.
• The product colors as shown on the website will depend on many factors that also includes your display settings.
• Pictures and images are just for representation purposes. For an accurate idea you must meticulously read the written description provided with the item or contact our customer support to inquire further details.
• PkWebstore reserves the right to withdraw any product from sale at any time.
• It is our utmost commitment to deliver your order within the specified time. However, the specified dates and times are only estimates to the best of our knowledge and may differ at occasions due to unforeseen circumstances.
• PkWebstore reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission.  Cash refund is only applicable for COD purchases. The amount refunded will be after deducting any delivery charges that were incurred by Shopsray.